Thank you for shopping at Hiloramart. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products ordered through our e-commerce platform. Please read this policy carefully before making a purchase to understand our shipping procedures and obligations.
We currently offer shipping services Pan India. Please note that we may not be able to ship to certain remote areas. If your location falls outside our shipping coverage, you will be notified during the checkout process.
Orders placed on our website will be processed within [24hrs] after receiving payment confirmation. Processing time may vary depending on the availability of the product and any additional customization requirements.
Shipping Methods and Providers:
We utilize reputable shipping carriers to ensure reliable and efficient delivery of your orders. The specific shipping method and provider will be determined based on various factors, including the destination, package weight, and delivery speed selected during the checkout process.
Shipping costs will be calculated and displayed at the time of checkout. The total shipping cost will depend on the selected shipping method, package weight, and destination. We may offer free shipping promotions on eligible orders, subject to certain terms and conditions.
The estimated delivery time will depend on the shipping method selected and the destination. While we strive to provide accurate delivery estimates, please note that unforeseen circumstances, such as natural disasters or carrier delays, may occasionally affect the delivery timeline. Once your order is shipped, you will receive a tracking number to monitor the progress of your shipment.
For your convenience, we provide order tracking services for all shipped orders. You will receive a tracking number via email or SMS, depending on the contact information provided during the order placement. This tracking number can be used to monitor the status of your shipment through our website or the shipping carrier's website.
Failed Delivery Attempts:
If the shipping carrier attempts delivery but is unable to deliver the package due to the unavailability of the recipient or incorrect address information provided, they will usually make additional delivery attempts or leave a notification card for further instructions. It is the customer's responsibility to contact the shipping carrier and arrange for re-delivery or pick up the package from the designated location within the specified timeframe.
We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. The customer is solely responsible for any additional charges incurred during customs clearance. We recommend contacting the local customs office for more information on import regulations and fees.
Damaged or Lost Packages:
We take utmost care in packaging and shipping your orders to ensure they arrive in excellent condition. However, in the rare event that a package is damaged or lost during transit, please contact our customer support immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue promptly.
Returns and Exchanges:
Our Shipping Policy primarily covers the delivery of products. For information on returns, exchanges, and refunds, please refer to our separate Return Policy, which outlines the procedures and conditions for returning or exchanging items purchased through Hiloramart.
We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is recommended to review this policy periodically to stay informed of any revisions.
If you have any questions or require further assistance regarding our shipping policy, please contact our customer support team at [firstname.lastname@example.org]. We are here to assist you.
Thank you for choosing Hiloramart for your online shopping needs.
[Customer Support Team]